Our customers satisfaction is our top priority. We want you to feel confident when shopping with us, so we offer a clear and flexible returns and refund policy.
1- General Return Window
We offer a 30-day return from the date of delivery, giving you the flexibility you need to shop with confidence.
- Once we receive the returned item with its tracking id we will inspect the item (usually within 72 hours), then we will process your refund based on our shipping timelines.
- Refunds will be issued within 7 business days to your original payment method. Depending on your bank or payment provider, it may take up to 10 working days to reflect in your account.
- You'll receive an email notification once your return is completed.
2- Return Exclusions & Condition Criteria
Please review the following items that are non-returnable and non-refundable:
- Personalized or customized products
- Gift cards
- Final sale items (as marked)
All returned items (including complimentary ones) must meet the following conditions:
- Unused, unworn, and in resellable condition
- Free from wrinkles, damage, or odors
- Returned with the original packaging and packing slip
For footwear:
- Soles and uppers must be free of scratches, scuffs, or wear
We reserve the right to refuse returns that do not meet these criteria.
Note: If you receive a wrong or defective item, please contact us within 2 working days of delivery. Include your order number and clear photos for prompt resolution.
Return Shipping & Alteration Charges
- Return shipping is the responsibility of the customer unless the item is defective or an error was made on our end.
- For full return, please read following instructions
- Regular products are eligible for a refund or store credit.
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Customised products are not eligible for refunds.
Custom Orders
Our goal is to deliver your custom leather jacket exactly to your preferences. Here's what you need to know:
Return & Alteration Policy
- Custom orders are non-refundable due to their personalized nature.
- We offer one free alteration if your custom jacket doesn’t fit as expected.
- Our team may recommend adjustments based on your measurements, height, and weight. If you choose to proceed without adjustments, and the item doesn’t fit, an alteration fee may apply.
Quality & Design Assurance
- Before shipping your custom order, we share photos of the final product for your approval.
- This allows you to review the design, stitching, and leather quality before we dispatch.
Order Cancellations
- You may cancel your order within 2 days of placement by submitting a request by emailing us on info@stitchan.com
- Orders cannot be canceled once they are dispatched or under customs clearance. In such cases, you may accept the package and initiate a return.
- For time-sensitive orders (where our team has committed to a delivery deadline), cancellations are not accepted after placement due to expedited production measures.
Order Acceptance & Payment Terms
- All prices and product availability are subject to change without notice.
- In the case of pricing errors:
- If the correct price is lower than stated, we will refund the difference.
- If the correct price is higher, we may contact you for instructions or cancel the order.
- We reserve the right to decline service or cancel orders at our discretion.
